We’ve taken the first step in our bold new expansion plans by opening a new trade branch in Jimboomba, Queensland!
With 534 square metres of trade and warehouse space, the branch will offer the local plumbing and building community a comprehensive range of plumbing products, along with Tradelink’s ‘true blue’ customer service!
This is just the first of a number of planned new branches. General Manager, Alan Ball has bold plans to expand Tradelink’s branch network significantly in the coming years. “We plan to open 20 new branches each year for the next two or three years,” he said.
“We have engaged with our local branch network to understand where they believe the gaps are. We look at our existing locations, our customers, and development projects, as well refurbishment and maintenance areas, and travel times for our customers. Then we put a dot on the map and effectively fill that gap.
“When I look at the gaps and where our current branches are, there is certainly opportunities that we will be taking full advantage of.
“The new branches that we open will be smaller format stores that support local trade, giving our customers a local point to call and ensuring that no matter where they’re working, there is a Tradelink store nearby.”
The new Jimboomba branch is a full-service trade store that will stock a comprehensive range of quality plumbing supplies, from leading brands backed by manufacturer warranties. In fact, stocking quality products that tradies can trust is one of Tradelink’s six key customer service commitments.
“We have a promise to tradies whereby we guarantee we will always have our 500+ ‘Everyday Essential’ products in stock – if not, we will give the tradie a $50 credit on their account,” says Tim Broxham, Tradelink’s General Manager of Operations.
“We also have the same promise for order pick-ups, which will be ready within 30 minutes of the tradie placing an order – if not, they get a $50 credit.”
Other key commitments are to pricing, quote turnaround and staff training.
The new store is located at 5-7 Seils Drive, Jimboomba. If you’re in the area, drop by and say g’day to the team! Jimboomba Branch Manager, Mathew Bath and his team come from the local area, so you know you’ll be looked after by a local expert!
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