At Tradelink, we’re serious about being the best in the business, and committed to improving our offering and service to you.

We put ourselves on the line last year with ‘Our Promise to You’, raising the bar on customer service with six key promises. The promises set a minimum standard that we accept to ensure you always get consistency in service, product choice and product availability – no matter what Tradelink branch you shop at.

Since then, you’ve told us that there are other things we need to improve on to ensure we are easy to do business with. With your feedback in mind, we’ve reviewed our promises to ensure they are about the things that matter to you.

We know keeping you sweet means keeping our promises, so if you catch us breaking one, make sure you let us know! You’re our top priority and we’re committed to making your experience with Tradelink the best it can be.

Introducing Our NEW Promise to You...


1000+ everyday essentials in stock, always.
If not, we’ll give you a $50 credit.

Always stocking the products you use and need every day is a bit of a no-brainer. You’ve told us what products we need to have on hand and we’re going to make sure they’re available in every branch – if not, we’ll give you a $50 credit.

Our NEW 1000+ everyday essentials list is based on feedback from customers like you and we have a specific list of items for each state, because plumbers working in Tassie need different stuff than those working in Katherine! You’ll find these lists below.


Orders ready for pick up in 30 mins or delivered within 2 hrs
or we’ll give you a $50 credit.

We know that you’re busy and don’t have time to wait around for us! Failing to get you what you need, when you need it affects your business and can cost you money. So, we promise to have your orders ready for pick up in 30 minutes or delivered within 2 hours. If not, we’ll give you a $50 credit.


Accurate quotes.
You pay what we quote.

We promise that you’ll pay what we quote, no questions asked. You’ve told us that it’s frustrating when we quote you a price, then charge you a different price. So, if there’s a discrepancy between the invoiced price and your quote, show us a copy of the quote and we’ll credit the difference within 5 business days.


Credits processed within 5 days.

We know that we need to be more efficient when processing credits for goods returned and overcharges on your account, and we’re determined to improve this. So, whether you’ve returned goods or there’s an overcharge on your account, we promise to process the credit within 5 business days.


We’ll answer the phone within 5 rings.

This one’s pretty simple, really. You need us to be available when you call us. So, when you phone us during trading hours, we promise to answer the phone within 5 rings.

Everyday Essential lists

Please click on the links below to view the 1000+ everyday essentials list for your state:

Note: The Customer Service Promises apply to trade account customers only. T&Cs apply. See in branch or read the full Terms and Conditions for details.